CCPC welcomes Oireachtas approval of the Consumer Rights Bill 2022

Consumer Rights Bill (CRB) will strengthen consumer rights both online and offline



2 November 2022

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The Competition and Consumer Protection Commission (CCPC) has welcomed Oireachtas approval of the Consumer Rights Bill 2022, which will strengthen consumer rights online and offline.

The bill provides clarity to consumers and businesses, setting out specific obligations for traders and ensuring greater transparency for consumers before and after purchase.

It will improve access to redress for consumers in the case of faulty goods or services, and consumers will now have significantly greater protections when buying digital services and content. Online reviews are also addressed in the bill, which prohibits the posting of false reviews or endorsements and requires traders to make efforts to verify purchases by reviewers.

“The Consumer Rights Bill is an important step forward for consumer rights in Ireland,” said Kevin O’Brien, member of the Competition and Consumer Protection Commission (CCPC).

“It will significantly improve protections and enhance the CCPC’s powers of enforcement. Consumer rights will be strengthened throughout the purchasing process – from the initial shopping stages, to the moment of sale, and beyond to any issues arising after purchase.”

“Every year, thousands of consumers contact the CCPC helpline in relation to faulty goods and services. This bill will strengthen the rights and remedies available to these consumers. The bill also expands and strengthens our enforcement powers – the CCPC will now be able to act against traders who fail to provide a remedy or reimbursement to which consumers are entitled.”

The Consumer Rights Bill 2022 was passed by Seanad Éireann on 26 October and was then sent to President Michael D. Higgins for signing. The bill can be read here.



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