CCPC welcomes new rights for consumers
CCPC welcomes Price Indication Directive, which aims to end the practice of raising product prices immediately prior to a sale
29 November 2022
The Competition and Consumer Protection Commission (CCPC) has welcomed the new Consumer Rights Act 2022, which came into force last night.
The Consumer Rights Act will bring about a number of positive changes for consumers: These include stronger rights to redress for faulty goods, including the straightforward option of cancelling a faulty purchase within 30 days for a full refund.
There will also be greater accountability for service providers, requiring tradespersons and vendors to provide tangible redress if services are not up to the agreed standard.
A ban on fake reviews will also be implemented, with businesses prohibited from posting – or paying others to post – fake reviews for their products.
New rules for online marketplaces like eBay, Amazon and Etsy will also be introduced, which will have to meet transparency requirements on search rankings and seller details.
The act will also provide protection for consumers of digital content and services, including the right to software updates.
“The Consumer Rights Act is a significant step forward for consumer rights in Ireland,” said Kevin O’Brien, member of the Competition and Consumer Protection Commission (CCPC).
“This act gives clarity to consumers – whether you’re calling a plumber, buying a gift or signing up to a streaming service, you are protected by this legislation,” he added. “Through our website, helpline and outreach, we will provide detailed information to consumers on their new entitlements and options under the act.”
Price Indication Directive
The CCPC also welcomed the introduction of the Price Indication Directive, which aims to end the practice of raising product prices immediately prior to a sale in order to advertise misleadingly large discounts. From yesterday onwards, any business advertising a discount is required by law to display the previous price which must be the lowest price applied in the previous 30 days.
The CCPC has published guidelines to help businesses navigate the new rules and will be engaging with businesses over the coming weeks to explain their new responsibilities. These guidelines are available online at ccpc.ie/pricing.