CCPC launch nationwide compliance check
The CCPC check focused on shelf-edge price labels and other consumer – facing information, notes CSNA
Print22 May 2026
The Competition and Consumer Protection Commission (CCPC) have recently launched a nationwide compliance check on shelf-edge price labels and other consumer – facing information.
Most inspectors and compliance officers carry out their tasks quietly and efficiently but every now and then, Convenience Stores & Newsagents Association (CSNA) noted that the Association is made aware of a visit that would appear, at first sight, to be intrusive and excessive, almost to the point of being harassment.
Several Consumer Protection laws oblige retailers to provide clear, accurate information before a sale, including total price and product description.
If there are extra costs (surcharges, delivery, special order etc) they must be conveyed to the shopper before the sale.
Some of these additions ,such as surcharges, can be communicated by way of a sign where a customer seeking the product can have their attention drawn to, while others (special order or stocking charge) will need to be verbally communicated.
Goods must have the correct, clearly displayed price on or near the item.
Unit Price rules
Where the product is subject to Unit Price rules, both the selling price and the Unit price (per weight, volume or measure) will be on the shelf-edge label, the selling price in the larger font and the unit price underneath.
Where items are behind the counter, other solutions can be implemented to ensure that the customers’ rights are met while acknowledging the need for retail security.
The overwhelming majority of retailers would never actively attempt to put in place anything that misled or was fraudulent.
However, every year a small number of them are subjected to unwelcome media attention following the publication of reports of actions taken by CCPC inspectors.
Regular meetings
CSNA meets and discusses with CCPC on many aspects of their statutory function and have, we believe, a good working relationship.
If you believe that you have been unfairly treated of subjected to petty or unnecessarily intrusive attention, please contact CSNA for advice and assistance.
Read more: CSNA urges delay on licence applications
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