JBM|Merit: A point of difference
Michael Dalton, retail sales and operations manager at Corrib Oil, outlines the company’s long-standing relationship with EPOS provider JBM|MERIT, whose systems have proven invaluable to the forecourt retailer for two decades. Here, Dalton outlines the tenets of that relationship, and explains how Corrib Oil has benefitted over the years.
4 July 2018 | 0
JBM|MERIT, formally known as Merit Solutions, have been working with Corrib Oil since 1999 providing EPOS solutions and scanning systems throughout all of Corrib Oil’s 19 forecourt sites. Corrib Oil is a 100% Irish owned and operated company, and has been in business for over 30 years, having originally been founded in Claremorris, Co. Mayo in 1987 by Eugene Dalton Sr. Through its network of state-of-the-art forecourts, home heating oil depots and delivery services, Corrib Oil now provides over 550 jobs nationwide.
Corrib Oil’s relationship with the JBM|MERIT team commenced in 1999, whereupon they met to discuss the site’s EPOS requirements. “Having previously experimented with other EPOS providers, all of which proved unsuccessful, we made the decision to implement JBM|MERIT EPOS solutions across all of our Corrib Oil sites,” says Michael Dalton, retail sales and operations manager at Corrib Oil. “The team here at Corrib Oil strives to provide a very positive customer experience and central to this is our EPOS system.
“Over the past 18 years,” Dalton continues, “our relationship with JBM|MERIT has gone from strength to strength. They provide a wealth of knowledge and experience supplying EPOS to the retail and forecourt industry. From their innovative technology to the company’s dedicated 7-365 customer support service, we are confident we made the right choice.”
JBM|MERIT is a market-leading EPOS solution provider with over 25 years servicing the retail, forecourt and hospitality industry throughout Ireland and the UK. The systems are simple, fast and easy to use. The in-house software development team are continuously developing software applications, and enhancing their technology, of which includes the latest state-of-the-art self service checkouts. JBM|MERIT solutions has successfully enabled business owners to manage their trade whilst saving time, expense and improving overall efficiency. With time-saving developments and innovative EPOS technology, business owners are able to streamline management functionality, reduce costs, improve margins and ultimately grow their business.
Several years ago, Corrib Oil deployed MeritWeb, Ireland’s first web-based back office solution to all their forecourts, which today totals 19 state-of-the-art forecourt sites nationwide. “The features of MeritWeb massively benefit and enhance our stores throughout the country,” says Dalton. “We have access to a suite of drill-down real-time reports including product level profit and margin, stock control, margin management and many more.
“The dashboard gives us access to a high level real time view of how our businesses are performing,” he adds.
All information is exported automatically, thus reducing the cost of administration and data processing and allowing management to access vital business performance indicators at the touch of a button. Automatic nightly exports of all the sales, purchasing and goods inwards information into the Corrib Oil Business Intelligence tool allows management to access key business indicators and react immediately.
In conjunction with the introduction of MeritWeb, Corrib Oil also implemented Merit Head Office. This module permits the central management of multiple outlets with minimal effort through the highly effective Merit HQ module. Efficiently managing their 19 sites nationwide is essential to ensure Corrib Oil have the facility to fundamentally control cost and retail pricing, store promotions and operators across all of its nationwide forecourts. There is also the capability to have different pricing structures for different store types.
“When we heard that JBM|MERIT had received the award for Best Retail EPOS Provider at the National C-Store awards late last year, it came as no real surprise,” Dalton says. “Similar to JBM|MERIT, providing a positive customer experience, customer loyalty and customer retention are all essential to our business growth.
“Having been a long-standing customer of JBM|MERIT for 18 years,” he adds, “we can firmly say their business works on a strong customer service ethos. The dedicated and committed support team provide a first-class support desk experience and they are extremely responsive to the needs of our forecourt team as well as our head office staff.”