Maxol announces 2018 Excellence Awards winners
Maxol has announced the winners of its annual Maxol Excellence Awards, which as always took place at a company-wide excursion to Portugal, where the best performers in areas such as customer experience, in-store standards and more were honoured.
22 October 2019 | 0
Family-owned forecourt group Maxol has announced the winners of its 2018 Excellence Awards, highlighting excellence in the network’s retail standards, customer experience, commmuinity engagement and more. The annual awards scheme promotes and rewards excellence in retail standards, customer experience, and community engagement across Maxol’s network of service stations in Ireland. The awards were presented at a company-wide special celebration in Porto, Portugal.
Maxol service stations in Cork, Kerry, Limerick, Wicklow and Dublin were the main winners this year, having demonstrated stand-out performances in customer service and experience, and the highest of standards in terms of facilities.
Maxol’s Excellence Awards, now in its twenty-second year, rewards both company-owned and dealer-owned service stations. Awards were presented in the following categories: Excellence in Standards, Customer Experience and Excellence in Community Engagement. The two top performing sites across all categories were rewarded with the most coveted award of the night: Store of the Year.
Brian Donaldson, CEO of The Maxol Group, congratulated all the winning retailers and their teams. “They have once again gone above and beyond to provide top class services and facilities to our customers and their communities,” Donaldson said. “We believe in the importance and benefits of rewarding our own for their hard work and the standards they maintain and drive, year-on-year. These Awards are a fantastic way of engaging staff and creating a collaborative environment within our service stations, as well as friendly competition among our retailers each year.”
The retailers are assessed through a combination of detailed site inspections by Maxol management (which took place during 2018, hence the awards’ seemingly anachronistic title), external inspections, fundraising activities for Maxol’s nominated charity (AWARE) and mystery shopper visits to observe and assess the quality of service offered to the customer.
Overall Store of the Year: Maxol Carrigaline, Co. Cork
Excellence in Standards: Donal and Alan Spillane, Maxol Ballinrea, Co. Cork
Excellence in Customer Experience: Joe McCormac, Maxol Blessington, Co. Wicklow
Excellence in Community Engagement: Shane Cantillon, Maxol Carrigaline, Co. Cork
Dealer network winners:
Overall Store of the Year: Sheahan’s Muckross Road, Co. Kerry
Excellence in Standards: Ray Aherne of Sovereign Retail Limited – Rolestown Swords, Co. Dublin
Excellence in Customer Experience: Sheahan’s Muckross Road, Co. Kerry
Excellence in Community Engagement: Garvey’s Newcastlewest, Co. Limerick