Aoife Leonard appointed COO for Bank of Ireland Retail Ireland
Leonard will oversee day-to-day operations of Bank of Ireland’s retail business across Ireland
Print18 August 2023
Aoife Leonard has been appointed chief operating officer for Bank of Ireland’s Retail Ireland division.
Leonard will oversee day-to-day operations of Bank of Ireland’s retail business across Ireland, while ensuring the delivery of strategic and financial planning for the division. The Retail Ireland business includes c4000 colleagues, 169 branches and two large customer support contact centres in Kilkenny and Tallaght.
Leonard brings a wealth of experience to the role having led the Bank’s Distribution, Digital and Operations team for the last two years and fulfilled other senior roles in branch banking, direct channels, operations and consumer segments spanning over two decades with Bank of Ireland.
Bank of Ireland’s Retail Ireland division serves consumers across a broad range of segments providing day to day services, products, propositions, and a financial wellbeing programme tailored to meet customers’ individual needs. Customers can use their preferred channels to fulfil their banking requirements including branches, 24/7 ATMs, digital, contact centre, and Bank of Ireland’s post office partnership for day-to-day banking services.
Commenting on the new appointment, Susan Russell, CEO, Bank of Ireland Retail Ireland said: “I am delighted to announce that Aoife Leonard is taking up the role as Chief Operating Officer for Bank of Ireland’s Retail Ireland division. Aoife is an exceptional leader with a strong track record of delivery across a number of senior roles for Bank of Ireland. Our colleagues in Retail Ireland are among the very best in the industry and Aoife will ensure that we continue to provide customers with best-in-class banking services, as well as products and services that enhance their banking experience and long-term financial wellbeing.”
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