160 new jobs on the menu as Just Eat delivers continued growth in Ireland
Strong growth drives decision to invest in a new 25,000 sq feet flagship office in the signature 35 Shelbourne Road Building
Print9 November 2021
Just Eat plans to create 160 new jobs in Ireland to support the continued strong growth in customer and restaurant partner demand. It has also unveiled details of a new Dublin office space.
Just Eat is expanding its office real estate in Ireland by over 20,000sq ft with a planned move to the unique 35 Shelbourne Road building in Ballsbridge in February 2022. The 25,000sq foot space, over two floors, will accommodate the additional 160 team members while also allowing ample space for future anticipated growth.
The 160 newly created roles will primarily be based at the company’s new Dublin offices and will involve roles in customer service, sales, office management and facilities. The company has secured two floors in 35 Shelbourne Road with one floor of the new Dublin HQ dedicated to its customer services’ operations. This will house highly trained people who will support customers seven days a week. The second floor will be home to operations, marketing, administration, and the Just Eat Ireland management team.
This significant expansion and investment in new jobs and a new HQ has been fuelled by exceptionally strong growth over the past two years. Just Eat provided a lifeline to many local, independent restaurants that were forced to close during the pandemic, providing them with a way to continue to trade and to bring their much-loved food to their customers. In addition, with the takeaway sector recognised by Government as an essential service, Just Eat supported both its customers and its trade partners by facilitating the ordering, collection, and delivery of food all across the country over the past 18 months.
“This is great news from Just Eat today,” said Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar. “These 160 new jobs will be primarily based in the company’s HQ in Dublin, to support the many restaurants right across the country who use the service. I know how much many people relied on takeaway services during the pandemic and the fantastic work many delivery drivers and riders did during that time. It’s encouraging to see the sector continuing to thrive and grow and I wish the company the best with this new investment.”
“We are delighted to announce this substantial expansion of our operations in Ireland,” said Amanda Roche-Kelly, managing director, Just Eat Ireland. “This reflects the support and loyalty of our customers as well as the quality of food and service that is consistently delivered by our restaurant partners. A continued increase in demand for our services has justified this investment and we are very excited about what the future holds for us here.
“With the welcome reopening of the hospitality sector many of the independent restaurants that offered delivery for the first time in the past year have continued to maintain that as a key part of their business over the past number of months and intend to maintain it for the long-term. In addition, those that always offered a delivery service, have responded to evolving consumer choices and the increased demand by broadening the choices available and hours of opening.
“Our investment in people, and specifically in customer services, will bring us more even more insights from our customers and restaurant partners allowing us to continually enhance the quality of service offered.”
Developed by October Management, a family-run office development specialist, 35 Shelbourne Road comprises a total of 87,500 sq ft (8,128sq m) of grade A office space built to NZEB standard. The scheme has achieved LEED Gold status and a BER A3 energy rating. 35 Shelbourne Road meets all the needs of a modern office environment. With an excellent BER rating the building has been developed with sustainability to the fore. Conveniently located for public transport there are also extensive facilities for bikes and showers and lockers. Outdoor terraces on the roof will be an attractive feature for employees as will the wide range of hospitality, retail and leisure facilities located on Shelbourne Road and in Herbert Park which is only minutes’ walk away from the office.
The Just Eat team plan to move to the new space by February 2022 and will then start to bring employees back to the physical office on a phased basis.
The investment in customer services is part of a Group-wide initiative to bring customer service operations close to the people that they serve. It is expected that the move will help to provide more insights into partner and customers’ experience of Just Eat, allowing the company to continually improve the service that is offered. All new employees will take part in a bespoke and comprehensive training programme before they start their new role. Clear career development plans are also being put in place for all new customer service agents to enable them to build relevant skills and progress within the business.
The company is also recruiting couriers in a variety of locations across the country over the coming weeks. This will enable independent restaurant owners to respond to the increasing demand from customers in new geographic areas, with an active recruitment campaign underway in Kildare and Athlone. Details can be found on https://careers.just-eat.com/
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