CSNA highlights importance of changing alarm codes/passwords

Ensure you continually update your alarm codes on a regular basis as an important security measure

Thief used a key and alarm code to gain full access to a store without raising the alarm



24 August 2023

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The CSNA recently learnt of a store break in during which the thief used a key and the store’s alarm code to gain full access without raising the alarm.

The thief preloaded debit cards from Payzone as they knew the system to preload the cards.

After the break in was discovered, the store owner made immediate contact with Payzone to ensure that the preloaded credit cards (not yet used) were cancelled to avoid any extra cost to the retailers.

This thief could have been a past employee of the store that was a key holder or had access to the store key and alarm code.

The association has advised all members to ensure that they update their alarm codes on a regular basis so that this event may be avoidable. If possible, when a key member of your staff ceases their employment, the CSNA advises changing your alarm code and system passwords (e.g., banking online, computer logins etc).



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