Welltel connects Insomnia’s 76 locations in deal worth quarter of a million euros

Conor Ward, head of IT, Insomnia, and Dan Croke, account director and solutions principle, Welltel

Customer experience improved with high-speed WiFi and more reliable card payments



19 April 2022

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Managed IT solutions provider, Welltel, reports it has delivered “robust connectivity” to Insomnia, the 15th largest independent coffee shop chain in Europe.

Insomnia has invested almost a quarter of a million euros to enable connectivity to its 76 coffee shops, more than 500 employees, and customers across Ireland and Great Britain.

Following extensive site assessments, Welltel designed a bespoke solution which it says has almost entirely eradicated connectivity issues for Insomnia, with any remaining issues easily mitigated.

Welltel is confident the system can withstand any fixed-line interruptions and provides automated backup in case of an outage or failure, meaning minimal downtime for the business.

The solution has improved customer experience in-store with high-speed WiFi for customers and more reliable card payments and loyalty transactions. The next phase of the project will see the introduction of more connected services to Insomnia, including telemetry and digital displays.

Welltel installed Digital Subscriber Lines (DSL) and new routers in each location to ensure the fastest available broadband connection and better employee access to Insomnia’s cloud-based services including till systems, card payments, loyalty platforms and head office resources. High-speed mobile connectivity has also been rolled out across all stores ensuring risks of downtime are significantly reduced.

“Great coffee must be matched with great internet,” said Conor Ward, head of IT at Insomnia. “Today, connectivity is absolutely core to our ability to give customers what they want. We needed a secure, stable and high-quality connection that would not only ensure our business could continue uninterrupted, but underpin growth and business success.”

“We are confident this system will meet our business needs as they continue to evolve,” Ward added. “It will support our exciting plans for the next chapter in our increasingly digital business.”





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