CSNA seeks meetings to agree ATM protocols following settlement delays

Association has voiced concerns to the Banking Division of the Department of Finance and sought a meeting with both Finance, Central Bank and ATM providers to agree protocols going forward

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7 September 2022 | 0

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While happy that retailers were “finally repaid finally the outstanding monies owed to them by the owners of ATMs” yesterday (Tuesday) afternoon, the Convenience Stores & Newsagents Association (CSNA) has said that it “will continue to be critical of both Brinks/Point Cash and the Central Bank for not having an immediate resolution deployed” following recent settlement delays.

“We have expressed our concerns to the Banking Division of the Department of Finance and sought a meeting with both Finance, Central Bank and ATM providers to agree protocols to prevent any recurrence of this fiasco,” said CSNA CEO Vincent Jennings.

The association told members about the actions they were taking in regard to the issues experienced with ATMs, in its weekly newsletter on Friday.

“When AIB offloaded their ATM business to Point Cash it was expected that service levels previously experienced would remain the same,” the association said.

“However, the CSNA was informed that “retailers that ‘self-fill’ cash from their stores into the on-site ATMs were not reimbursed with their funds for last Friday, Saturday or Sunday, and more worryingly, have not been given any assurances as to when they will be put in funds.”

The association described the delays as an “unacceptable state of affairs” and will now work to agree protocols with the aim of preventing such an incident occuring again in future.

 

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