CSNA seeks meeting with Irish Water to raise queries on billing methodology and leak fixing protocols
Association will seek clarification from Irish Water on a number of issues affecting retailers
Print30 August 2022
In recent weeks, the Convenience Stores & Newsagents Association (CSNA) reports several members have contacted the group about what they consider to be anomalies in their bills.
The association points out that the default pricing is to charge for the same volume of water leaving the premises as wastewater as that that is metered going into it, with a variable charge applied depending on volume.
As all retailers with delis and coffee docks are aware, much of the water purchased and used in their business does not remain on site and could not, therefore, be returned as wastewater. Many forecourts have motorists taking water for their vehicles and other purposes.
Some retailers may be aware that IW has a scheme in place to have a variable applied once it can be demonstrated that the volume out is at minimum 15% less than volume in. The CSNA says it will provide some additional detail but will also be in further contact with all members subsequent to its meeting.
The CSNA will also seek clarification on what it considers to be a loose requirement from IW on the process necessary to have credit applied for losses due to leaks.
The CSNA has likewise asked members that if there are any other aspects of your business interactions with IW that you would like the association to raise, to please contact them.
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