Tesco UK to shed 1,000+ jobs

Tesco UK plans to "simplify" its Customer Service operations in the coming months

Tesco, which employs more than 300,000 people in the UK, has said it may close its customer service centre in Cardiff and consolidate another, in order to cut costs and increase margins.



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22 June 2017 | 0

Tesco UK has announced plans to close its customer engagement centre in Cardiff, with the loss of up to 1,100 jobs. The decision comes as part of what the company calls its intention to “simplify” its customer service operation by consolidating its CECs into a single, expanded operation in Dundee, Scotland.

The closure is expected to be complete by February 2018, while the expanded Dundee operation will see the creation of 250 new jobs.

“The retail sector is facing unprecedented challenges, and we must ensure we run our business in a sustainable and cost-effective way,” Matt Davies, Tesco’s UK CEO, said in a statement. “We must also meet the changing needs of our customers.

“To help us achieve this,” Davies said, “we have taken the difficult decision to close our customers service operations in Cardiff. We realise this will have a significant effect on our colleagues in the Cardiff area; our priority now is to do all we can to support them at this time.”


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