New Lidl chatbot shows quietest times in-store

Lidl's What's App Chatbot uses real time data and customer transaction numbers to reveal quietest times



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12 May 2020

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Lidl has launched a custom-automated What’s App chatbot which allows shoppers to check the quietest and most convenient times to shop at their local store in seconds.

The solution uses real time data and customer transaction numbers to determine which hours of the day are quietest to visit and which are busiest, allowing customers to plan their shopping trips accordingly.

According to the retailer, this functionality is the first of its kind of any Lidl store in the world, using customised software created by Lidl.

To access the chatbot, customers should visit on a mobile device.

The initiative follows the retailer’s Lidl Community Gift Card launch, a remote payment system which caters to isolating or cocooning shoppers.

Customers can now purchase a gift card, up to the value of €200, by calling Lidl’s hotline on 1800-111-124. They will then receive a code via email which they can share with family members, friends or a volunteer who can utilise this code to purchase their shopping at Lidl. More information on Lidl Community Cards can be found here:

These new measures are in addition to Lidl’s existing Covid-19 protective measures rolled out to all stores on the island including social distancing signage and in-store announcements, multiple hand, trolley and basket sanitation stations, increased store security, protective Perspex screens and face shields for frontline employees.



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