Irish consumers among most empowered in EU
Irish consumers come third in the EU for resolving disputes with retailers through Alternative Dispute Resolution (ADR), according to the 2010 EU Consumer Markets Scoreboard.
13 April 2010
A new survey on consumer behaviour shows that Irish consumers are among the most empowered in the European Union, according to the Minister for Enterprise, Trade and Innovation, Batt O’Keeffe.
The 2010 EU Consumer Markets Scoreboard monitors the integration of the retail internal market and benchmarks the consumer environment in EU member states.
Minister O’Keeffe welcomed the report which he said “empowered consumers” and he said he “was confident that regulation safeguards consumers from major risks and can boost Europe’s innovative capacity by driving demand for new goods and services.”
The survey showed that Irish consumers were third in the EU for resolving disputes with retailers through Alternative Dispute Resolution (ADR) while Irish retailers are first in Europe for their awareness of ADR.
Ireland ranks fourth in the EU in terms of consumer trust in the consumer environment. Irish citizens trust both consumer organisations and retailers to protect their consumer rights.
Few retailers received complaints about product safety and very few of them consider that a significant number of products are unsafe. The percentage of consumers who encountered problems with purchased products was low. Also the percentage of consumers who felt they had a reason to complain but declined was low. Over half of Irish consumers admitted to having changed their consumer behaviour as a result of a published media story.