First self-checkout-only store
Tesco receives criticism from rival Asda for launching first ever self-checkout-only store in UK
15 November 2009
Tesco has opened its first ever self-checkout-only store in Northampton in the UK. The Tesco Express, which contains no manned checkout counters, has five self-scan tills and only a single member of staff to oversee the checkout area.
The move has been heavily criticised by competitors of Tesco in the UK, including Asda even though its parent Wal-Mart widely employs the concept in the US.
An Asda spokesperson is quoted as saying: "Hell would freeze over before we had a store with no customer interaction on the checkouts. You get to have a bit of a chat with some human interaction and that’s very important for a lot of people."
Although Tesco has never installed a self-checkout-only operation in any of its stores at home or abroad before, its US business Fresh & Easy has many shops without any manned tills. A spokesperson for Tesco said once shoppers use its ‘assisted shopping checkouts’ they will be "very loyal" to them.