Dunnes Stores cuts ‘reserve-and-collect’ service from website

Dunnes Stores remains Ireland's most popular supermarket, while Aldi and Lidl are still growing
Dunnes remains top of the supermarket league rankings

'Reserve and collect' service for non-essential products prohibited under Level 5 restrictions

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26 January 2021 | 0

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All references to a ‘reserve-and-collect’ service for clothes and homewares have been removed from Dunnes Stores’ website, The Irish Times reports, following a request from the newspaper to explain how the new service differed from the prohibition of ‘click and collect’ from non-essential retail stores, as outlined under Level 5 lockdown restrictions.

Conor Pope reported here that the newspaper received confirmation from the Department of Enterprise on Monday night that click-and-collect and reserve-and-collect for non-essential retail items were against regulations put in place to slow the spread of Covid-19.

On its website, Dunnes Stores had described the offering as a new “local store service”. The retailer had promised to do “everything we can to fulfil your reservation request from our store,” and said, “we will contact you in advance of collecting your orders and notify you of what we have been able to fulfil.”

However, according to The Irish Times, “within 12 hours of receiving the government statement, the service was no longer being offered by Dunnes Stores. It has not responded to queries as to why it was discontinued.”

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